Cancelling your booking
[CANCELLATION WINDOW AND REFUND TERMS TO BE CONFIRMED — for example: free cancellation up to X hours before departure, Y% refund after that]. To cancel or change a booking, contact us on WhatsApp or by email as early as possible with your booking details.
What happens in bad weather
[WEATHER POLICY TO BE CONFIRMED — for example: if the cruise is cancelled by the operator due to weather or safety conditions, guests are offered an alternative date or a full refund].
No-shows and late arrivals
Guests who do not arrive within the boarding window and do not notify us in advance are treated as a no-show and are not entitled to a refund.
How refunds are paid
[REFUND METHOD/TIMEFRAME TO BE CONFIRMED]. Contact us on WhatsApp or by email if you have any question about a refund already agreed.